Website: https://divyatourandtravel.in

By booking or using any service offered by Divya Tour and Travel, you agree to the Terms & Conditions mentioned below.

1. Who We Are

Divya Tour and Travel provides safe, comfortable, and reliable taxi and travel services across India, including airport transfers, local rides, and outstation trips.
These Terms & Conditions apply to all bookings made through our website, phone, WhatsApp, or directly in person.

2. Booking & Payment Policy

• Bookings are confirmed only after receiving the required advance amount.

• Full payment must be made before or at the beginning of the journey.

• The final fare may vary depending on:

  • Distance covered

  • Traffic conditions

  • Waiting time

  • Route changes

  • Weather

  • Seasonal fare fluctuations

• Toll charges, parking fees, state taxes, and other applicable charges are not included unless stated otherwise.

3. Service & Vehicle Policy

• Vehicle models (Swift Dzire, Ertiga, Innova, SUV, Tempo Traveller, etc.) are subject to availability.

• Pickup and travel timings may change due to traffic, weather, or operational needs.

• Divya Tour and Travel is not responsible for delays caused by accidents, roadblocks, strikes, or government restrictions.

• In case of a breakdown, a replacement vehicle may be arranged depending on availability.

4. Passenger Responsibilities

• Passengers must provide accurate pickup and drop details.

• Valid ID proof may be required for long-distance or inter-state travel.

• Manage your luggage responsibly; excess baggage may lead to additional charges.

• Smoking, alcohol consumption, or carrying illegal items inside the vehicle is strictly prohibited.

5. Liability Disclaimer

• Divya Tour and Travel is not responsible for loss, theft, or damage to luggage or personal belongings.

• Passengers travel at their own risk; the fare does not include travel insurance.

• Any damage to the vehicle caused by passengers will be chargeable.

• We are not liable for missed flights, trains, or appointments due to unexpected delays.

6. Cancellations & Refunds

• Last-minute cancellations may attract cancellation charges.

• Advance payments are non-refundable if the customer cancels without valid reason.

• If Divya Tour and Travel cancels a booking due to unavoidable conditions, a full refund or alternative booking option will be provided.

7. Reviews, Comments & User Content

• Reviews or feedback posted on our website or social platforms may be used for promotional purposes.

• We reserve the right to remove comments that are abusive, misleading, or violate platform guidelines.

8. Changes to Terms & Conditions

Divya Tour and Travel may modify or update these Terms & Conditions at any time.
Continued use of our services signifies your acceptance of the updated terms.

9. Governing Law

All disputes will be handled under the jurisdiction of local courts where Divya Tour and Travel operates, in accordance with the laws of India.